General Terms and conditions
 
The Services offered by Muhandes.net (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfill the obligations contained within these terms and conditions. The agreement between Customers and Muhandes.net comes into force as soon as Muhandes.net provides written confirmation of a booking to Customers by email.
 
Article 1. Scope
1.1. Scope
These General Terms and Conditions apply to offering and providing of the Services by Muhandes.net. Muhandes.net operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services.

The General Terms and Conditions can be changed by Muhandes.net at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Muhandes.net on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
 
 
Privacy Policy
 
We at understand that making bookings online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us.
 
What information we collect
 
In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number. We also may request information about your hotel room preferences, loyalty, frequent flyer. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services; complete a traveller profile; participate in a survey, competition or promotion; ask us a question; or initiate other transactions on our site. 

Travel Companion Information. When you make a reservation for someone else through Muhandes.net, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences,. 

Call Monitoring. Calls to and from our customer service help desk may be recorded or monitored for the purpose of quality control and for staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.
 
How we use your information

We use the information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to allow us to contact you for customer service, if necessary; to measure interest in and improve our products, services, and website; to notify you by email or post about special offers and travel-related products and services that may be of interest to you; to otherwise customize your experience with Muhandes.net; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.


Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
 
With whom we share your information
 
Muhandes.net may share your information with the following entities:

• Suppliers, such as hotel, airline, car rental, and activity providers, who fulfill your travel reservations. Throughout Muhandes.net, all services provided by a third-party supplier are described as such. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.


• Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We also may share your information:
• Where required by law in the good faith belief that disclosure is necessary to comply with applicable laws or legal processes. Under UAE law.

• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Muhandes.net the website or users of the website; and in connection with our Terms of Use.

• In connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our websites receive or the most popular hotels and holiday destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest and to audit the efficacy of our advertising.
 
Cookies and other Web technologies

We automatically collect some information about you and your computer when you visit Muhandes.net. For example, we will collect your IP address, Web browser software (such as Firefox, Chrome, Internet Explorer or Safari), and referring website. We also may collect information about your online activity, such as trips viewed and purchases made. One of our goals in collecting this automatic information is to help customise your user experience. 

As a member or visitor to Muhandes.net you will be assigned a permanent cookie file on your computer's hard drive. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by this site.. 
Display of tailored advertising/Your choices
 
Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we share with them any personal information about you. 

Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising. Like other companies operating online, this site participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site.
 
How we protect your information
 
We want you to feel confident about using Muhandes.net to make travel bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting personal information that is sensitive to you between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
 
Changes to this Privacy Policy
 
We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website